Your representative arrives
They confirm access, review the plan, and walk through the rooms and exterior spaces included in the appointment.
This happens before the media team arrives.Your media day is scheduled
What to expect
on media day.
Your home is prepared. Here is exactly what happens when your representative and the media team arrive—so you, your family, and your pets can have a calm, easy day.
Your representative arrives before the media team and guides the handoff.
Plan for90 min–3 hrs
At media arrivalHome free & clear
Your representativeArrives before the team
WeatherWe will manage it
Before the cameras arrive
A calm, simple
handoff.
The media team works on a tight schedule. Your representative arrives first, completes the walkthrough, and makes sure the property is ready before the scheduled appointment time.
The final pass is completed
Lights are turned on, blinds and curtains are opened, small missed items are put away, and final presentation adjustments are made.
You can head out once the handoff is underway.The home is clear
By the scheduled appointment time, homeowners, children, and pets are safely off-site and the media team can begin promptly.
There is no required “10 minutes before” rule.The appointment timeline
What happens, from arrival to finish.
The exact order may change to make the most of light, weather, access, and the media package.
01
Ahead of the scheduled time
Your representative arrives first
Your Vidal & Co. representative arrives before the media team to walk through the home, check the plan, and take care of the final details before you head out.
02
The final walkthrough
We make the home camera-ready
Your representative turns on the lights, opens blinds and curtains, puts away anything that was missed, checks key rooms, and makes small presentation adjustments.
03
At the scheduled appointment time
The home is free and clear
The media team arrives on a tight schedule and begins promptly. By this time, homeowners, children, and pets should be safely away and the home ready to capture.
04
During the appointment
Every format is captured
Photography, video, Matterport, floor-plan scanning, and drone work may happen in a different order depending on light, weather, and the property.
05
When the media team finishes
We check and close up
The team confirms that every planned space has been captured, returns anything they moved, secures the property as arranged, and lets your Vidal & Co. representative know the visit is complete.
What each camera is doing
One home. Four ways to experience it.
Your package may include some or all of the following. Each format has a different job and may be captured in a different order.
01
Still photography
Bright, accurate images
The photographer works room by room, often taking several exposures from more than one angle. They may make small styling adjustments to improve sightlines and composition.
Expect lights on, blinds open, and doors positioned intentionally.
02
Cinematic video
A smooth tour of the story
Video requires quiet, clear pathways and uninterrupted movement through the home. The camera may pass through the same space several times to capture the cleanest sequence.
The home needs to remain quiet and clear while filming is underway.
03
Matterport
A complete 3D walkthrough
A stationary camera is moved in small steps through the home. At each position, it rotates to scan the entire space and connect it into an immersive digital tour.
Anyone nearby would appear in scans, mirrors, or glass—which is why the home stays clear.
04
Drone
The property in context
When conditions and regulations allow, aerial photos and video show the lot, setting, nearby features, and neighbourhood perspective that ground-level media cannot.
Drone work depends on wind, rain, visibility, location, and safe airspace.
If the forecast changes
Rain is our problem to solve.
Interiors can often proceed while exterior and drone work shifts around the weather. Do not cancel or reschedule on your own. Your Vidal & Co. team will confirm any change and arrange a return visit if one is needed.
Quick answers
Everything you are probably wondering.
These are the practical appointment-day answers. If your situation is different, let your representative know before the team arrives.
Ask your Vidal & Co. team →01Should we leave during the appointment?+
Yes. Your Vidal & Co. representative will arrive ahead of the scheduled appointment to complete the final walkthrough and guide the handoff. You do not need to leave a fixed number of minutes early, but the home must be free and clear of homeowners, children, and pets by the time the media team arrives. If someone must remain, tell your representative in advance so a workable plan can be arranged.
02What happens if it rains?+
Interior photography and scanning can often continue. Exterior photos, video, and drone work may be delayed, rescheduled, or completed during a break in the weather. High wind, rain, snow, poor visibility, and unsafe conditions can ground a drone. Your team will contact you if the plan changes—there is no need to make the call yourself.
03Where should pets go?+
The best option is safely off-site with you, a friend, family member, daycare, or a walker for the full appointment window. Crating a pet in the home is not ideal because every room may need to be captured and equipment can be unfamiliar or stressful. If off-site care is impossible, let us know in advance so we can agree on one secure, non-photographed area.
04How long will it take?+
Most appointments take roughly 90 minutes to 3 hours, depending on the size of the property and the media package. Large homes, detailed video, Matterport, twilight, or complex exterior coverage can take longer. Use the scheduled appointment details from your Vidal & Co. representative as the source of truth.
05In what order will everything be captured?+
There is no fixed order. The team may begin inside or outside and may alternate between photography, video, Matterport, floor plans, and drone work to make the best use of light, weather, and access. The planned media package—not the order—is what guides the appointment.
06Will the team move things?+
Your representative completes the final pass before the media team arrives: turning on lights, opening blinds and curtains, tucking away missed items, and making small presentation adjustments. The media team may also straighten or shift a small item for a shot. Neither team can complete major cleaning, decluttering, furniture moving, or styling during the appointment.
07Will closets and storage rooms be captured?+
Possibly. Matterport and floor-plan work may require access to more spaces than still photography does. Keep doors unlocked and pathways clear unless your Vidal & Co. representative has confirmed that a room or storage area will be excluded.
08When can we return home?+
Wait until your Vidal & Co. representative confirms that the media team has finished and the property is ready for your return. The schedule can shift slightly while the team completes a final room, exterior sequence, scan, or weather-dependent drone work.
We will take it from here
Enjoy the time away.
Your representative and the media team will manage the appointment, keep an eye on the weather, and let you know when the property is ready for your return.